Terms and Conditions

Membership-specific terms and conditions

PG Health Management GmbH · Brunaustrasse 24a · 8345 Adetswil · Switzerland
Important: These Terms are a contractual draft and should be legally reviewed in Switzerland before publication.

These General Terms and Conditions (the “Terms”) apply exclusively to the Private Basic membership and the related services provided by PG Health Management GmbH, Brunaustrasse 24a, 8345 Adetswil, Switzerland (“PGHM” or the “Provider”).
By entering into the membership or using the related services, the customer (the “Member”) accepts these Terms. Any individual agreement prevails where recorded in writing or text form.
The Private Basic membership includes, in accordance with the current offer description, in particular:
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·         club training plans and health impulses
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·         one virtual health check-in per billing month
·         personal guidance on exercise, nutrition and everyday life
The specific scope of services is further determined by the website, PGHM Active App, individual quotation, booking or contract confirmation and the planning agreed with the customer advisor.
The specific planning, prioritisation and scheduling of available services is discussed with the responsible customer advisor. Implementation is subject to professional assessment, availability and the Member’s personal circumstances.
PGHM provides preventive, health-promoting and coordinating services. The services do not replace a medical diagnosis, medical examination, psychotherapy or medically required treatment.
The monthly credit points included may be used for the virtual services specified in the offer description.
Unused credit points, appointments or comparable service credits expire at the end of the relevant billing month or the expressly stated service period.
Unused credits cannot be carried forward, paid out, offset against other services, transferred to another person or redeemed after termination.
The expiry of unused credits does not affect the membership fees owed or the minimum contract term. The Member is responsible for planning and using services and appointments in time.
The contract is formed when the Member makes a binding booking, accepts a quotation or contract confirmation, pays the first amount due or begins using the membership with PGHM’s consent.
The contract start date is stated in the booking confirmation, quotation, invoice or other written contract confirmation.
The membership is concluded for a binding minimum term of 3 months.
Ordinary early termination is excluded during the minimum term. Membership fees for the entire minimum term remain payable regardless of whether all services, credits, appointments, devices or digital offers are used.
Monthly invoicing is merely a payment arrangement and does not alter the binding minimum contract term.
After the minimum term of 3 months, the membership automatically renews for successive periods of one month unless terminated in due time.
Each subsequent renewal period lasts one month. The applicable monthly membership fee is due for each renewal month.
The membership may first be terminated at the end of the minimum term and thereafter at the end of each monthly renewal period.
Notice of termination must be received by PGHM with 30 calendar days’ notice. The date of receipt, not the date of sending, is decisive.
If notice is not received in time, the membership renews for a further month.
Termination must be submitted in text form by email to contact@pg-hm.com or in writing to PG Health Management GmbH, Brunaustrasse 24a, 8345 Adetswil, Switzerland.
PGHM generally confirms receipt by email. The Member is responsible for retaining the confirmation and following up if no confirmation is received.
The current regular membership price for Private Basic is CHF 99.– per month, including statutory VAT where applicable, unless otherwise agreed in the booking or contract confirmation.
PGHM may change prices for future renewal periods. Material price changes are communicated before they take effect. Billing periods already commenced remain unaffected.
A Member who does not accept an announced price change may terminate the membership subject to the ordinary notice period.
The membership is invoiced monthly in advance.
The invoice is generally issued ten calendar days before the start of the respective billing month and is payable within ten calendar days of the invoice date.
Where the first invoice cannot be issued ten days in advance due to a short-notice contract start, it is issued upon contract formation and is payable within the period shown on the invoice.
The Member is responsible for ensuring that stored payment details are current, payment methods are valid and sufficient funds are available. A failed payment does not cancel the contract or payment obligation.
If an invoice is not paid by the due date, the Member is in default after expiry of the payment period. PGHM may send a first payment reminder or notice without a reminder fee.
A reminder fee of CHF 20.– is charged for the second reminder. A further reminder fee of CHF 20.– is charged for the third reminder.
If the claim and accrued fees remain unpaid after the third reminder, PGHM may refer the matter to a debt collection agency and take further legally permissible steps. Statutory default interest and permissible collection or enforcement costs remain reserved.
In the event of late payment, PGHM may suspend App access, appointments, evaluations, consultations or other services. Suspension does not terminate the contract, interrupt the contract term or release the Member from payment obligations.
This membership does not ordinarily include a wristband or other technical device. Where a device is purchased separately or exceptionally agreed as a service in writing, the relevant order terms and statutory warranty rights apply.
Where physical products are ordered separately, stated delivery times are non-binding unless a binding delivery date has been confirmed in writing. Delays beyond PGHM’s reasonable control do not automatically entitle the Member to terminate the contract or claim damages.
Virtual and in-person appointments are scheduled subject to availability and in consultation with PGHM, the customer advisor or the responsible professional.
There is no entitlement to a particular weekday, time, communication channel or professional unless agreed in writing.
This membership does not include regular in-person appointments unless separately booked or agreed in writing.
Appointments must be cancelled or rescheduled at least 24 hours before they begin unless the appointment confirmation states a different period. In case of later cancellation, non-attendance or material delay, the appointment may be treated as used and the corresponding credit may expire.
In such a case there is no entitlement to a free replacement appointment.
PGHM generally handles ordinary customer enquiries relating to the Private Basic membership within 23 business days after receipt through the designated contact channel.
The period refers to the first substantive processing or response and not necessarily to final resolution. It starts once all information required for handling the enquiry is available.
The stated response period does not apply to medical emergencies, acute health complaints or situations requiring immediate medical assessment. PGHM does not operate a medical emergency or on-call service. The appropriate emergency services must be contacted in emergencies.
Delays may arise in particular due to incomplete information, exceptional workload, holidays, illness, technical disruption, third-party clarification or force majeure.
Membership services, access credentials, content, credit points, appointments, plans and evaluations are personal and non-transferable.
Login details and individual content may not be shared with third parties without PGHM’s consent. The Member must protect access credentials and report suspected misuse immediately.
In the event of misuse, PGHM may suspend access, restrict services or terminate the contract for cause. Amounts already due remain payable.
The Member must provide complete and truthful information relevant to support, including complaints, injuries, limitations, medical recommendations, treatment, relevant medication, pregnancy and changes in health status.
The Member is responsible for implementing only recommendations and exercises appropriate to their health. Activities must be stopped and medical advice sought where required in case of pain, dizziness, shortness of breath, discomfort, unusual reactions or deterioration.
PGHM may adjust content, processes, digital functions, systems, devices, professionals or individual service components provided that the essential purpose of the membership is not materially impaired.
Adjustments may be required for technical, organisational, staffing, professional, legal, security or data protection reasons. Material changes are communicated in due time.
A suspension is possible only by prior written agreement. In the case of a prolonged, medically confirmed inability to train or receive support, PGHM may review a request for suspension, extension or another individual solution.
There is no automatic entitlement to suspension, extension, refund, waiver of outstanding amounts or early termination. Discretionary solutions do not create a precedent.
The services support prevention, health promotion, exercise, everyday structure and personal guidance. They do not replace a medical examination, diagnosis, therapy, psychotherapy or medically required physiotherapy.
Participation and independent implementation are at the Member’s own responsibility. To the extent legally permissible, PGHM is not liable for harm resulting from incomplete or incorrect information, concealed complaints, improper implementation, disregard of warning signs, action contrary to medical advice, unauthorised plan changes or overexertion.
PGHM does not guarantee a particular health result, weight change, performance improvement, freedom from symptoms or achievement of a specific goal. Mandatory statutory liability provisions remain reserved.
PGHM endeavours to provide uninterrupted availability of the App and digital systems but cannot guarantee continuous or error-free operation.
Temporary interruptions due to maintenance, disruption, updates, third-party providers, internet or server outages, security measures or force majeure generally do not create an entitlement to refund, reduction, extension or early termination unless the essential benefit is materially and permanently impaired.
PGHM processes personal data in accordance with applicable data protection law. The membership may involve processing sensitive personal data, including health, activity, sleep, exertion, recovery, body measurement and training data as well as information about complaints and consultation content.
Processing is limited to what is required for delivery, support, evaluation, coordination and development of the agreed services. Where disclosure to external professionals is intended for health coordination, it takes place only on an appropriate legal basis and, where required, with the Member’s consent.
Further information is available in the privacy policy at https://pg-hm.com/datenschutz. Additional terms may apply to external Apps, devices, platforms, payment providers or technology partners.
All plans, videos, texts, graphics, templates, questionnaires, analyses, evaluations, concepts, App content and training materials provided by PGHM are protected and intended solely for the Member’s personal use.
They may not be reproduced, published, sold, commercially used, made publicly available or disclosed to third parties without prior written consent.
The membership is personal and non-transferable. Shared use or transfer of credits, appointments, logins, plans, consultations or other services is excluded unless PGHM gives prior written consent.
A device that has already become the Member’s property is unaffected.
PGHM may terminate the contract immediately for cause, including serious or repeated misuse, sharing personal access, repeated late payment, intentionally false information, unacceptable conduct, endangering others, misuse of systems or a serious breach of these Terms.
Services already provided and outstanding claims remain payable. No refund is generally made where immediate termination was caused by the Member. Mandatory legal rights remain reserved.
PGHM may amend these Terms for future renewal periods. Material changes are communicated before the next affected period begins.
A Member who does not accept a material change may terminate the membership subject to the ordinary notice period at the end of the current period.
If any provision is wholly or partly invalid or unenforceable, the remaining provisions remain effective. It is replaced by a legally permissible provision that most closely reflects its purpose.
Individual agreements prevail where recorded in writing or text form.
Swiss law applies. Disputes are subject to the courts competent under Swiss law.
Where a jurisdiction agreement is legally permissible, the registered office of PG Health Management GmbH is the place of jurisdiction. Mandatory jurisdictions, particularly those protecting consumers, remain reserved.

PG Health Management GmbH
Brunaustrasse 24a
8345 Adetswil
Switzerland
Email: contact@pg-hm.com
Website: www.pg-hm.com
Version: June 2026